Privacy Policy

1. Data Controller

• Trade name: Manos Mágicas
• Address: Carrer del Pare Bartomeu Pou, 48, Nord, 07003 Palma, Illes Balears
• Contact email: manosmagicas169@gmail.com
• Phone: +34 604 25 59 04

2. Data We Collect

We may collect the following personal data:

• Name or alias voluntarily provided to identify you.
• Phone number or email address to reply to you.
• Service preferences that you voluntarily communicate to us.
• Technical browsing data (IP address, browser type, pages visited) collected through cookies according to our Cookie Policy.

We do not require your real name for any inquiry or reservation. You can contact us with total anonymity if you prefer.

3. Purpose and Legal Basis of Processing

• Management of reservations and inquiries: to handle your request and confirm your appointment. Legal basis: performance of a contract / legitimate interest.
• Commercial communications: only if you have given us your express consent. You can withdraw your consent at any time.
• Service improvement: anonymous statistical analysis of website use. Legal basis: legitimate interest.
• Legal compliance: retention of certain data when required by applicable regulations.

4. Data Retention

We keep your personal data only for the time necessary for the purpose for which it was collected, and in any case:

• Contact and reservation data: up to 2 years from the last contact.
• Browsing data and cookies: as indicated in our Cookie Policy.
• Accounting and tax data: 6 years according to Spanish tax regulations.

After the retention period has expired, the data will be securely deleted or anonymized.

5. Recipients

We do not transfer your personal data to third parties except in the following cases:

• When there is a legal obligation to communicate them to competent authorities.
• Technology service providers (web hosting, messaging) acting as data processors under contract and with the appropriate GDPR guarantees.

We do not transfer data to countries outside the European Economic Area without the appropriate guarantees required by the GDPR.

6. Your Rights

You have the right to:

• Access: know what data of yours we process.
• Rectification: correct inaccurate or incomplete data.
• Erasure: request the deletion of your data ('right to be forgotten').
• Restriction: ask us to restrict the processing of your data.
• Portability: receive your data in a structured format.
• Object: object to processing based on legitimate interest.
• Withdraw consent at any time, without retroactive effect.

7. How to Exercise Your Rights

You can exercise any of the above rights by writing to us at:

• Email: manosmagicas169@gmail.com
• Postal address: Carrer del Pare Bartomeu Pou, 48, Nord, 07003 Palma

We will respond within a maximum period of one month. If you are not satisfied with our response, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

8. Security

We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, or destruction, in compliance with Article 32 of the GDPR.